To help you shop with confidence this season, we’ve extended our usual returns policy. All orders (excluding December sale items) placed from 3rd November to 24th December 2023 can be returned to us by 31st January 2024. For purchases from 25th December onwards, our normal returns policy (28 days) will apply.
Exchanges & Returns
Extended Christmas Returns Policy
Our Exchange & Returns Policy
All sale items are non-refundable. However you are more than welcome to return your sale items to us for a credit note or exchange. We do not offer free returns on sale items.
Of course, we hope that you love everything you receive from us but if you do need to return or exchange something we ask that you do it within 28 days. We will happily accept returns in the 28-day window as long as the item is unworn, unwashed, all original tags are in place and its not from our sale. We are also happy to accept returns on knickers providing they have not been worn and meet our health and hygiene standards. Please note, we reserve the right to refuse returns on underwear that does not meet acceptable hygiene standards. We ask you to please try on our knickers over the top of your underwear, and to avoid wearing any make-up, perfume or beauty products that can leave marks or scents. As this could cause the item to be non-returnable.
Black Friday Returns Policy
We will accept returns on orders placed between 3pm Thursday 16th November to 8am Tuesday 28th November. The Black Friday returns window closes at midnight on 31st January 2023. UK returns are free.
Please note that items must be unworn and unwashed, with all original tags in place. We reserve the right to refuse returns on underwear that does not meet health and hygiene standards. Please try knickers on over other underwear. For all clothing, please avoid wearing any make-up, perfume or beauty products that may leave marks or scents. These could cause the item to be non-refundable.