FAQ – Stripe & Stare USA



Our knickers are pretty true to size however if you are in between sizes we always recommend sizing up. Comfy knickers are always best! To see our size charts please click here.

Unfortunately not, we can only accept one discount code per order.

Please note discount codes do not apply on sale items.

You can arrange to be emailed as soon as the product is available again by clicking on the ‘Notify Me When Available’ button on the relevant product page and entering your email address. Please note, this option isn’t available on limited edition items as we won’t be re-stocking these.

If for any reason you want to cancel your order, please email us at orders@stripeandstare.com as soon as you have placed your order so we can arrange for it to be cancelled and issue you with a full refund.  Please note, we cannot cancel your order once it has been dispatched from the warehouse.

Yes absolutely! Please find the product you would like to review on the website, scroll down the page and click on ‘Write a review’, complete the form and submit.

We hope that your order arrives to you in perfect condition, however on the odd occasion that you do discover a fault, then please email orders@stripeandstare.com with a photo of the fault and your order number so we can arrange a replacement for you.

We hope that you love everything you receive from us but if you do need to return or exchange an item then we ask that you do it within 14 days of receipt. Please ensure that all tags are still in place and that the item is in a resalable condition. Please note we do not accept returns on knickers due to standard hygiene reasons. To find out how to return your item please visit our Delivery & Returns page.

We work with two factories - one in China and one in Portugal. We have worked with Adam in our China based factory for over 12 years now - we have a great relationship with him and his small team. For more information on our factories, click here.

Yes definitely! In 2020 we introduced XS and 1X across our knickers, lounge and sleep collections (you can filter by size on our website) and in 2021 we introduced 2X in knickers. We hope to expand this further in the future.

We are always on the hunt for amazing women to collaborate with. If you would like to work with us please email phoebe@stripeandstare.com with your name and link to your Instagram account and/or blog.

We are so proud to be stocked in over 100 stores and boutiques worldwide. If you would like to find out more about becoming a Stripe & Stare stockist please email katie@stripeandstare.com

If you can’t find an answer to your question on this page, please contact us directly on the below email.